- How does Price Match work?Our company provides quality water sport activities at competitive rates. We're committed to matching any deal found, maintaining our status as the most budget-friendly water sports company in South Florida. Price match conditions include:
- Show competitor’s deal proof at check-in.
- The deal proof must include all relevant information.
- We must be able to contact the competitor.
- Competitor must be in Miami.
- The deal must be for the same activity option /time as your booking.
- Available for walk-ins only, not with prior paid bookings.
- Applies to online deals, including Groupon.
- Price matching not available for Paddle, Wind activities at our Beach Location.
- Types of Payments accepted?
- We accept debit, credit, or cash.
- Cards must be chip-enabled with the holder's full name printed, matching a valid government picture identification (driving license, passport, etc.).
- Cardholders must be present at check-in with their card and ID.
- A card authorization form must be completed before activities. The card and photo ID will be kept on file.
- The card used for online reservation should also be present at check-in.
- We do not accept American Express, digital payments, gift cards, non-chip cards, or cards without matching ID.
- Bathroom; Lockers; Showers..?
- Portable restrooms exclusively for our guest. However, we do recommend to our guests to come already changed in their proper attire.
- Access to a water hose if they wish to shower after the activity.
- We provide a group locker dock box for storing shoes and bags, but no private lockers. The box is locked until the group returns. Our company is not liable for lost, stolen, or damaged items. Only cell phones are allowed during activities. We advise bringing the bare minimum.
- Bad Weather/ Cancellation PolicyOur certified staff ensures safe conditions for all activities, with the right to reschedule due to weather or operational issues. In case of unsuitable conditions, non-expiring vouchers will be issued for use across our services. While we understand the inconvenience of weather-induced cancellations, we maintain a strict no-refund policy. Please arrive 15 minutes before departure to avoid being considered a "no show", risking rescheduling or missing out. Vouchers can be transferred with management approval at our facility. For further inquiries, please email us at [email protected].
- Is There Parking?Customers will be able to park in LOT 62 using the “Pay By Phone” app. It is a very short walk from our facility. Our company is not associated with the parking lot, any parking ticket or car theft issues will have to be dealt with directly with the city of Miami.
- Reservations vs Walk-ins?Reservations can be made online or by phone, and are recommended for guaranteed spots and large groups. Must complete our Online Waiver and Jet Ski Exam (if needed) prior to arrival to validate a reservation. Walk-ins are welcome for spontaneous visits. While availability might not be immediate, we accommodate a high volume of customers promptly.
- What days/ times are you open?We are open every day from 10 am until sunset. We have departures scheduled every hour. Please note that departure times may vary depending on weather conditions and availability. We highly recommend booking in advance to secure your preferred time slot and ensure availability for your desired activity.
20% Off - Phone Special - (786) 713-8006
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