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FAQs for All of Our Activities

  • Paddle Sports
    • Should I kayak or paddleboard?

      If you enjoy sitting low to the water and using a double-bladed paddle, kayaking might be the perfect choice. On the other hand, if you prefer standing and using a single paddle for propulsion, paddleboarding could be more suitable. Our staff can provide guidance based on your interests and experience level to help you make the best decision for your adventure.

    • Can I bring my dog along?

      Yes, we love furry companions! Dogs are welcome on our rentals, but please ensure they are well-behaved, comfortable around water, and under your control at all times. Don't forget to bring a life jacket for your pooch too!

    • Am I allowed to bring food and drinks?

      Absolutely! We encourage you to bring snacks and refreshments to keep you fueled and hydrated during your adventure. Just remember to pack responsibly and dispose of any waste properly to help keep our waterways clean.

    • Are there designated spots to take breaks or have a picnic?

      Yes, you may stop at multiple spots along the beach, or kayak out to a nearby sandbar to take a break, stretch your legs, and enjoy a picnic. Our staff can provide you with recommendations for the best places to stop based on your preferences.

    • Is kayaking/paddleboarding difficult?

      While kayaking and paddleboarding can require some physical exertion, they are generally suitable for beginners. Our rentals include equipment suitable for all skill levels, and our staff will provide basic instructions and safety guidelines before you set out. With a little practice, you'll be gliding through the water like a pro!

    • Do I need prior experience to rent a kayak or paddleboard?

      No prior experience is necessary! Our rentals are perfect for both beginners and experienced paddlers alike. Our staff will be happy to provide instruction and assistance to ensure you have a safe and enjoyable experience on the water.

    • What should I wear for kayaking or paddleboarding?

      We recommend wearing comfortable, weather-appropriate clothing that you don't mind getting wet. Quick-drying materials such as nylon or polyester are ideal. Don't forget sunscreen, a hat, and sunglasses to protect yourself from the sun.

    • Is it safe to kayak or paddleboard alone?

      While it's always more fun to paddle with friends or family, solo paddling can be a peaceful and rewarding experience. However, we recommend that less experienced paddlers or those unfamiliar with the area consider paddling with a group or hiring a guide for added safety and peace of mind.

    • Can I rent equipment for an extended period?

      Yes, we offer hourly, half-day, full-day, depending on availability. Whether you're planning a short outing or an extended adventure, we have flexible rental options to suit your needs.

  • Hobie Cat
    • This is my first time sailing?

      Our Hobie Cat sailing sessions welcome beginners and provide introductory instruction to ensure a safe and enjoyable experience on the water. Our experienced instructors will guide you through the basics of sailing, including boat handling, steering, and sail control.

    • Are any certifications required to sail a Hobie Cat?

      No certifications are required to sail a Hobie Cat with us. However, we do offer lessons if you wish to improve your skills.

    • How long does it take to learn how to sail a Hobie Cat?

      The time it takes to learn how to sail a Hobie Cat varies depending on individual skills and experience. Our introductory sessions typically provide basic instruction and hands-on practice, but mastering sailing skills may require additional practice and experience over time.

    • What if I need to be rescued while sailing?

      In the unlikely event that you require assistance or rescue while sailing, our staff and instructors are trained to respond quickly and effectively. We have safety protocols in place, including communication systems and rescue boats to ensure the safety of all participants.

    • Where can I go sailing with a Hobie Cat?

      You can explore various part of the bay of key biscayne where you can enjoy the thrill of sailing while taking in the natural beauty of the surroundings including sandbars where you can get get off and swim.

  • Wing Surf
    • This is my first time Wing Surfing?

      We welcome beginners and provide introductory instruction to ensure a safe and enjoyable experience on the water. Our experienced instructors will guide you through the basics and may also offer full lessons.

    • Are any certifications required?

      No certifications are required. However, we do offer lessons if you wish to improve your skills.

    • How long does it take to learn?

      The time it takes to learn varies depending on individual skills and experience. Usually, after a 30-60min lesson, you will be able to continue practicing on your own. It usually takes around 6-10 sessions to be considered an intermediate rider, and able to be fully independent.

    • What if I need to be rescued?

      In the unlikely event that you require assistance or rescue while sailing, our staff and instructors are trained to respond quickly and effectively. We have safety protocols in place, including communication systems and rescue boats to ensure the safety of all participants.

  • Windsurf
    • This is my first time Windsurfing?

      We welcome beginners and provide introductory instruction to ensure a safe and enjoyable experience on the water. Our experienced instructors will guide you through the basics and may also offer full lessons.

    • Are any certifications required?

      No certifications are required. However, we do offer lessons if you wish to improve your skills.

    • How long does it take to learn?

      The time it takes to learn varies depending on individual skills and experience. Usually, after a 30-60min lesson, you will be able to continue practicing on your own. It usually takes around 6-10 sessions to be considered an intermediate rider, and able to be fully independent.

    • What if I need to be rescued?

      In the unlikely event that you require assistance or rescue while sailing, our staff and instructors are trained to respond quickly and effectively. We have safety protocols in place, including communication systems and rescue boats to ensure the safety of all participants.

    • Where can I go?

      For beginners, we recommend riders to stay close to shore to practice. If you are an more experienced rider, you may ride further out into the bay to catch some stronger gusts depending on the wind directions.

  • Banana Boat
    • Is the Banana Boat ride safe?

      Yes, safety is our top priority. Our experienced captains adhere to strict safety protocols, and all participants are provided with life jackets, foam helmets and safety instructions before the ride.

    • What should I wear?

      We recommend wearing swimwear or clothing that you don't mind getting wet. Additionally, secure footwear, such as water shoes or sandals, is recommended to protect your feet during boarding and disembarking.

    • Do you fall off?

      While uncommon, falling off may occur, especially if you request a faster ride. If it happens, stay calm, and the captain will turn around to retrieve you. Rest assured, all participants are provided with life jackets and foam helmets for added safety, and our crew is trained to assist promptly.

    • Are there any health or physical requirements?

      Participants should be in good health and free from any medical conditions that may be aggravated by the ride's physical activity. Pregnant women and individuals with back or neck problems are advised to refrain from participating.

    • How do you hold on during the ride?

      Riders typically hold on to the handles attached to the Banana Boat. Maintain a firm grip and brace yourself for sudden turns or bumps. Our crew will provide instructions on proper holding techniques before the ride begins to ensure a safe and enjoyable experience for everyone.

  • Boat Tour
    • Is this a sightseeing tour?

      This boat ride is focused on providing an adrenaline-filled thrill ride. We'll navigate through the middle of the bay and may pass by other activities offered by Miami Watersports, such as the banana boat, jet skis, and parasailing, at a safe distance. If you're seeking a more leisurely sightseeing experience, we recommend exploring our "Boat Tour" option instead.

    • Do participants fall off the boat during the tour?

      Falling off the boat during the tour is highly unlikely under normal circumstances. Our crew prioritizes safety and ensures that all participants are securely seated or holding onto handrails while the boat is in motion. Additionally, life jackets are provided for added safety measures.

    • Is it scary?

      While some may find the speed exhilarating, others may find it more intense. Our tours are designed to be exciting yet safe, and our experienced crew will ensure a comfortable and enjoyable experience for all participants.

    • Are there any health or physical requirements for the ride?

      Participants should be in good health and free from any medical conditions that may be aggravated by the high-speed maneuvers of the Speedboat. Pregnant women and individuals with back or neck problems are advised to refrain from participating.

  • Speed Boat
    • Is this a sightseeing tour?

      This boat ride is focused on providing an adrenaline-filled thrill ride. We'll navigate through the middle of the bay and may pass by other activities offered by Miami Watersports, such as the banana boat, jet skis, and parasailing, at a safe distance. If you're seeking a more leisurely sightseeing experience, we recommend exploring our "Boat Tour" option instead.

    • Do participants fall off the boat during the tour?

      Falling off the boat during the tour is highly unlikely under normal circumstances. Our crew prioritizes safety and ensures that all participants are securely seated or holding onto handrails while the boat is in motion. Additionally, life jackets are provided for added safety measures.

    • Is it scary?

      While some may find the speed exhilarating, others may find it more intense. Our tours are designed to be exciting yet safe, and our experienced crew will ensure a comfortable and enjoyable experience for all participants.

    • Is it scary?

      While some may find the speed exhilarating, others may find it more intense. Our tours are designed to be exciting yet safe, and our experienced crew will ensure a comfortable and enjoyable experience for all participants.

  • Flyboard
    • What is flyboarding?

      Flyboarding is a water sport where participants strap into a board connected to a watercraft's jet propulsion system, allowing them to hover above the water's surface and perform aerial maneuvers.

    • Do I need prior experience to try flyboarding?

      No prior experience is necessary! Our experienced instructors will provide comprehensive training and guidance before your session, ensuring that even beginners can enjoy the thrill of flyboarding.

    • Is flyboarding safe?

      Yes, flyboarding is generally considered safe when conducted under the supervision of trained professionals and following safety guidelines. Our instructors prioritize safety and will provide all necessary equipment and instructions to ensure a safe experience.

    • How high can I fly on a flyboard?

      With proper instruction and practice, participants can fly up to 20 feet above the water's surface on a flyboard. However, the height may vary depending on factors such as skill level.

    • What should I wear for flyboarding?

      We recommend wearing swimwear or athletic clothing that allows for freedom of movement. For women, we advise wearing a secure-fitting swimsuit to minimize the risk of it coming loose when propelled into the water.

    • Can I bring my own equipment, such as a GoPro, to capture the experience?

      Yes, you're welcome to bring your own equipment, such as a waterproof camera or GoPro, to capture the excitement of flyboarding. However, please ensure that all equipment is securely attached to you to prevent loss during the session.

    • What if I fall off the flyboard?

      Falling off the flyboard is part of the learning process, and our instructors will be nearby to assist you if needed. You will be equipped with a life jacket, foam helmet, and the flyboard itself floats, providing additional safety measures in case of falls.

    • Can I flyboard if I can't swim?

      While basic swimming skills are recommended, they are not mandatory. Your instructor will provide guidance and support throughout the session, and you will be equipped with a life jacket, foam helmet, and the flyboard itself floats, ensuring your safety in the water. Staying calm and following instructions will enhance your flyboarding experience.

    • Is flyboarding physically demanding?

      While flyboarding requires some physical exertion, participants of all fitness levels can enjoy the experience. Our instructors will provide guidance on proper body positioning and technique to help you get the most out of your session.

    • What if I have a fear of heights?

      If you have a fear of heights, our instructors will work with you to ensure that you feel comfortable and confident during your flyboarding session. They will provide support and encouragement to help you overcome any fears and enjoy the experience safely.

  • Jet Ski
    • What is a guided free riding zone for jet ski rental?

      A guided free riding zone is an area where jet ski renters can freely explore the waters within designated boundaries under the supervision of a knowledgeable guide(s).

    • Can I switch back and forth?

      Switching back and forth between other jet skis during the ride is not allowed for safety reasons. Once the ride starts, will not be coming back to shore until the end of the ride.

    • It's my first time riding a jet ski

      No worries! Our experienced guides will provide you with thorough instructions and guidance before your ride to ensure you have a safe and enjoyable experience, even if it's your first time on a jet ski.

    • How fast can a jet ski go?

      Jet skis can reach high speeds inside of the ride zone. However, during your guided ride, our guides will ensure that you operate the jet ski at safe and appropriate speeds for the conditions and your experience level.

    • Can I stop and swim during the ride?

      It is not recommended during the ride due to the high traffic of other riders in the zone. Instead, we provide designated areas for breaks and photo opportunities to ensure everyone's safety and enjoyment. Our guides will point out these areas during the safety briefing before your ride.

    • Can I rent a jet ski for a private or customized tour?

      Yes, we offer private or customized jet ski tours at a higher cost for individuals or groups looking for a personalized experience. Please contact us by email in advance to organize it.

  • General Marina
    • How does Price Match work?

      Our company provides quality water sport activities at competitive rates. We're committed to matching any deal found, maintaining our status as the most budget-friendly water sports company in South Florida.

      Price match conditions include:

      • Show competitor’s deal proof at check-in.
      • The deal proof must include all relevant information.
      • We must be able to contact the competitor.
      • Competitor must be in Miami.
      • The deal must be for the same activity option /time as your booking.
      • Available for walk-ins only, not with prior paid bookings.
      • Applies to online deals, including Groupon.
      • Price matching not available for Paddle, Wind activities at our Beach Location.
    • Types of Payments accepted?
      • We accept debit, credit, or cash.
      • Cards must be chip-enabled with the holder's full name printed, matching a valid government picture identification (driving license, passport, etc.).
      • Cardholders must be present at check-in with their card and ID.
      • A card authorization form must be completed before activities. The card and photo ID will be kept on file.
      • The card used for online reservation should also be present at check-in.
      • We do not accept American Express, digital payments, gift cards, non-chip cards, or cards without matching ID.
    • Bathroom; Lockers; Showers..?
      • Portable restrooms exclusively for our guest. However, we do recommend to our guests to come already changed in their proper attire.
      • Access to a water hose if they wish to shower after the activity.
      • We provide a group locker dock box for storing shoes and bags, but no private lockers. The box is locked until the group returns. Our company is not liable for lost, stolen, or damaged items. Only cell phones are allowed during activities. We advise bringing the bare minimum.
    • Bad Weather/ Cancellation Policy

      Our certified staff ensures safe conditions for all activities, with the right to reschedule due to weather or operational issues. In case of unsuitable conditions, non-expiring vouchers will be issued for use across our services.

      While we understand the inconvenience of weather-induced cancellations, we maintain a strict no-refund policy. Please arrive 15 minutes before departure to avoid being considered a "no show", risking rescheduling or missing out.

      Vouchers can be transferred with management approval at our facility. For further inquiries, please email us at [email protected].

    • Is There Parking?

      Customers will be able to park in LOT 62 using the “Pay By Phone” app. It is a very short walk from our facility. Our company is not associated with the parking lot, any parking ticket or car theft issues will have to be dealt with directly with the city of Miami.

    • Reservations vs Walk-ins?

      Reservations can be made online or by phone, and are recommended for guaranteed spots and large groups. Must complete our Online Waiver and Jet Ski Exam (if needed) prior to arrival to validate a reservation.

      Walk-ins are welcome for spontaneous visits. While availability might not be immediate, we accommodate a high volume of customers promptly.

    • What days/ times are you open?

      We are open every day from 10 am until sunset. We have departures scheduled every hour. Please note that departure times may vary depending on weather conditions and availability. We highly recommend booking in advance to secure your preferred time slot and ensure availability for your desired activity.

  • Parasailing
    • Is parasailing safe?

      Yes, parasailing is generally considered safe when conducted by experienced professionals and following safety guidelines. Our team prioritizes safety at all times.

    • Do I need any prior experience to parasail?

      No prior experience is necessary! Our expert crew will provide thorough instructions and ensure your safety throughout the entire experience.

    • What happens if the weather is bad on the day of my reservation?

      Your safety is our top priority. If weather conditions are not suitable for parasailing, we will work with you to reschedule your reservation for another day.

    • Do I need to make a reservation in advance?

      While walk-ins may be accommodated based on availability, we highly recommend making a reservation in advance to secure your preferred date and time for parasailing.

    • Is parasailing suitable for people with medical conditions?

      It's essential to consult with your physician if you have any medical concerns before participating in parasailing. Additionally, please inform our staff of any medical conditions or concerns before your session.

    • What if I'm afraid of heights?

      Many people find parasailing to be a thrilling and enjoyable experience regardless of their fear of heights. Our experienced crew will guide you through the process, and you can communicate any concerns or fears before your flight.

    • Can I bring a camera?

      Yes, you're welcome to bring a waterproof camera or GoPro to capture the breathtaking views during your parasailing adventure. However, please ensure that your camera is securely attached to you to prevent any accidental drops.

    • What if I change my mind?

      If you change your mind before your parasailing session begins, please inform our staff, and we'll do our best to accommodate your request. However, once the session has started, refunds may not be possible. Communication is key, so please don't hesitate to let us know your concerns or preferences.

    • How do you take off and land?

      Participants take off and land directly from the boat's flight deck. The boat's speed gradually lifts the parasailers into the air during takeoff, and they are safely reeled back onto the boat during landing.

    • Do I have to get wet?

      While some participants may choose to take a dip in the water during landing, getting wet is optional. Our crew will ensure a smooth landing experience based on your preferences.

    • Should I tip the crew?

      Tipping the crew is not required but greatly appreciated. If you feel that the crew provided exceptional service and made your experience enjoyable, a tip is a nice gesture to show your gratitude.

    • What should I wear/ bring?

      We recommend bringing sunscreen, sunglasses, a hat, and a camera to capture the memories. If you plan to take a dip in the water, a swimsuit and towel are also recommended.

    • Why should we get the photo package?

      Our photo package allows you to capture professional-quality photos and videos of your parasailing adventure, ensuring that you can relive the experience and share it with friends and family for years to come.

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