Question 1

Is the Banana Boat ride safe?

Accepted Answer

Yes, safety is our top priority. Our experienced captains adhere to strict safety protocols, and all participants are provided with life jackets, foam helmets and safety instructions before the ride.

Question 2

What should I wear?

Accepted Answer

We recommend wearing swimwear or clothing that you don't mind getting wet. Additionally, secure footwear, such as water shoes or sandals, is recommended to protect your feet during boarding and disembarking.

Question 3

Do you fall off?

Accepted Answer

While uncommon, falling off may occur, especially if you request a faster ride. If it happens, stay calm, and the captain will turn around to retrieve you. Rest assured, all participants are provided with life jackets and foam helmets for added safety, and our crew is trained to assist promptly.

Question 4

Are there any health or physical requirements?

Accepted Answer

Participants should be in good health and free from any medical conditions that may be aggravated by the ride's physical activity. Pregnant women and individuals with back or neck problems are advised to refrain from participating.

Question 5

How do you hold on during the ride?

Accepted Answer

Riders typically hold on to the handles attached to the Banana Boat. Maintain a firm grip and brace yourself for sudden turns or bumps. Our crew will provide instructions on proper holding techniques before the ride begins to ensure a safe and enjoyable experience for everyone.

Question 6

Reservations vs Walk-ins?

Accepted Answer

Reservations can be made online or by phone, and are recommended for guaranteed spots and large groups. Must complete our Online Waiver and Jet Ski Exam (if needed) prior to arrival to validate a reservation. Walk-ins are welcome for spontaneous visits. While availability might not be immediate, we accommodate a high volume of customers promptly.

Question 7

What days/ times are you open?

Accepted Answer

We are open every day from 10 am until sunset. We have departures scheduled every hour. Please note that departure times may vary depending on weather conditions and availability. We highly recommend booking in advance to secure your preferred time slot and ensure availability for your desired activity.

Question 8

How does Price Match work?

Accepted Answer

Our company provides quality water sport activities at competitive rates. We're committed to matching any deal found, maintaining our status as the most budget-friendly water sports company in South Florida. Price match conditions include: Show competitor’s deal proof at check-in. The deal proof must include all relevant information. We must be able to contact the competitor. Competitor must be in Miami. The deal must be for the same activity option /time as your booking. Available for walk-ins only, not with prior paid bookings. Applies to online deals, including Groupon. Price matching not available for Paddle, Wind activities at our Beach Location.

Question 9

Types of Payments accepted?

Accepted Answer

We accept debit, credit, or cash. Cards must be chip-enabled with the holder's full name printed, matching a valid government picture identification (driving license, passport, etc.). Cardholders must be present at check-in with their card and ID. A card authorization form must be completed before activities. The card and photo ID will be kept on file. The card used for online reservation should also be present at check-in. We do not accept American Express, digital payments, gift cards, non-chip cards, or cards without matching ID.

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What's included

What's included

What to bring

What to bring

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