Policies &
how it works.

We maintain a strict no-refund policy. In place of refunds, we issue non-expiring credits applicable to any future activity. Credits are also issued when operations are delayed or canceled due to weather or operational issues.

Customers must check in 15 minutes before departure. Arriving late and missing your scheduled time results in a “no show” status. We'll do our best to fit you in a later slot that same day if availability exists; otherwise rebooking for another day is required.

Certified staff continuously monitor weather using radar apps and industry-standard judgment to determine safe operating conditions. We reserve the right to reschedule based on weather. When conditions prevent water activities, customers receive non-expiring credit vouchers usable toward any activity we offer.

Voucher transfers to another person require in-person approval from management at the facility. Vouchers must be presented physically for redemption. Strict no-refund policy applies.

Reservations can be made online or by phone, guaranteeing a secured spot. For large groups we strongly recommend reservations to keep the group together during activities.

Walk-ins are welcome for spontaneous customers and same-day service when possible — though they have lower priority than reservations and large parties may be split into smaller groups depending on availability.

We operate seven days a week, 10 AM until sunset, year-round (weather permitting). Departures run every 30–60 minutes for all activities. We aim to serve customers promptly, but delays may occur due to weather or equipment issues — please build flexibility into your schedule. Our refund policy regarding delays mirrors the standard cancellation policy.

We offer price matching to maintain competitive pricing. Requirements:

• Original proof of competitor's deal presented at check-in.
• Deal proof must include company name, activity, duration, departure time, total price, and fine print.
• We must be able to contact the competitor to verify.
• Competitor must be based in Miami, Florida.
• Same activity / option / day / time required.
• Walk-ins only, first come first served.
• Valid for online deals including Groupon.
• Exclusions: Tubing, paddleboards, kayaks, and Eclipse activities. Miami Watersports' own Groupon deals must be purchased directly on Groupon.

Accepted payment methods exclude:

• American Express
• Apple Pay / Apple Card / digital wallets
• Prepaid debit cards and gift cards
• Cards without an embedded chip
• Cards whose name does not match the cardholder's ID

The cardholder must be present at check-in with the card used for purchase and a valid government photo ID (driver's license or passport). These documents must be physically presented or the booking becomes non-redeemable. We'll collect a different payment form if the original cannot be verified.

A card authorization form must be completed before activities, and a completion invoice signed acknowledging successful service delivery.

Customers park in LOT 62using the “Pay By Phone” app — a short walk from our facility. Miami Watersports is not responsible for parking tickets or vehicle theft; these issues must be handled directly with Miami city authorities.

The facility offers no private bathrooms, changing rooms, or lockers. We recommend arriving already dressed in appropriate water attire. Marina bathrooms are reserved exclusively for residents living aboard boats within the marina.

A group locker dock box is available for unsecured storage of shoes and bags while you're on the water. We're not responsible for lost, stolen, or damaged items. Only cell phones may be brought on activities; bring the minimum.

Waterproof phone cases are available for purchase at check-in. Miami Watersports is not responsible for any lost or damaged phones during activities, regardless of whether one of our cases was used.

All participants must:

• Present a valid driver's license or passport.
• Bring matching ID for card payments (Amex not accepted for walk-ins).
• Sign a waiver (parents or guardians sign for minors).
• Avoid drugs and alcohol before and during activities.
• Wear provided safety gear.
• Be comfortable in water without panic.

No prior experience or qualifications are required. Medical conditions warrant prior consideration. Pregnant participants may have activity restrictions — please inquire by phone first. Swimming skills are not required if participants are comfortable in water.

Parasail. Double and triple flights available. Single flyers are paired by weight. Maximum 450 lb per flight. Minimum age 5. Flight time 5–10 minutes; full boat excursion up to one hour. Water dip is optional.

Jet Ski. 1-seater holds one rider; 2-seater (Double) holds two. Max 250 lb per rider on a Single; max 350 lb per ski on a Double. Drivers 18+; passengers 5+. Drivers born after Jan 1, 1988 must pass a brief state boating exam ($14). A refundable damage deposit applies. Free-ride in the designated zone for 60 minutes.

Flyboard. Minimum age 8. Swim ability recommended. Advanced tricks like backflips are prohibited. 20-minute session with a personal trainer / safety lead on the controlling jet ski.

Boat Tour. Up to 6 passengers. Maximum 225 lb per passenger. Minimum age 5. 30-minute ride. Riders may get wet. Bring handlebar grip strength.

Speed Boat. Up to 25 riders. 30-minute thrill ride with twists, turns, and spins. Same 225 lb per rider / age 5+ limits. Pregnant participants and those with back or neck issues should avoid.

Banana Boat. Up to 6 riders. Minimum age 4. Max 225 lb per rider. 30-minute tow.